Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website at saltwater-reels.com is available to users worldwide, except certain Asian countries and remote locations as specified. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Reeltide Gear Shop and protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We specialize in premium saltwater fishing equipment including:

• Reel Combos
• Saltwater Line & Leader
• Saltwater Lures
• Saltwater Reels
• Saltwater Rods & Poles
• Saltwater Terminal Tackle

We make every effort to display products accurately, but colors may vary slightly due to monitor settings. Product weights and dimensions are approximate.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

When you place an order, you’ll receive an order confirmation via email. This constitutes our acceptance of your order and forms a binding contract.

3.2 Pricing and Payment

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Prices are in USD and subject to change without notice. You are responsible for any customs duties or import taxes in your country.

3.3 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

1. Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Delivery times may vary due to customs processing. We cannot guarantee exact delivery dates.

4.2 International Shipping

We ship worldwide except to certain Asian countries and remote locations. Customers are responsible for any import fees or taxes.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt, provided:

• Items are unused and in original packaging with all tags
• Proof of purchase is provided
• Non-returnable items include:
  • Opened/used Saltwater Terminal Tackle
  • Cut Saltwater Line & Leader
  • Custom/personalized items
  • Final sale items

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Await approval and return instructions
3. Package items securely with all original materials
4. Ship to our Nashville facility using a trackable method

5.3 Refunds and Exchanges

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error. For exchanges, customers are responsible for any price difference.

5.4 Damaged or Defective Items

Contact us immediately at [email protected] if you receive damaged goods. Include photos of the damage and packaging for replacement arrangements.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information and all activities under your account.

6.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Submit false or misleading information

7. Liability Limitations

Reeltide Gear Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays in delivery due to circumstances beyond our control
• Product misuse or improper maintenance
• Typographical errors in product descriptions or pricing

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. General Provisions

8.1 Governing Law

These Terms shall be governed by the laws of the State of Tennessee, USA.

8.2 Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance.

8.3 Contact Information

For questions about these Terms, contact us at:

Reeltide Gear Shop
2020 Wilkinson Street
Nashville, US 37214
Email: [email protected]