At Reeltide Gear Shop, we’re committed to getting your premium saltwater fishing gear to you quickly and ensuring you’re completely satisfied with your purchase. Whether you’re outfitting for offshore adventures or inshore excursions, we’ve got your back with straightforward shipping and returns policies.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your saltwater fishing gear ships.
Shipping Options
We offer two reliable shipping methods to get your saltwater reels, rods, and lures to your doorstep:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Best for anglers who need their gear quickly
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Great for budget-conscious fishermen planning future trips
Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on customs processing in your country.
Returns & Exchanges
We stand behind our saltwater fishing equipment like we stand behind our fellow anglers. If your gear isn’t quite right, here’s how to return or exchange it:
Return Policy Overview
- Return Window: 15 days from receipt of order
- Condition: Items must be unused and in original packaging with all tags
- Proof of Purchase: Required for all returns
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Saltwater Terminal Tackle that has been opened or used
- Saltwater Line & Leader that has been cut or removed from original packaging
- Custom or personalized fishing gear
- Items marked as “final sale”
Step-by-Step Return Process
- Contact Us: Email [email protected] within 15 days using our template below
- Get Approval: Our fishing gear experts will review and send return instructions within 2 business days
- Package Securely: Include all original packaging, tags, and accessories
- Ship It Back: Send to our Nashville facility using a trackable method
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Reeltide Gear Shop Team,
I would like to request a [return/exchange] for my recent purchase:
Order Number: [Insert]
Item Name: [Insert product name, e.g., “Saltwater Reel Combo”]
Reason for Return: [Brief explanation]
Please advise on next steps for returning the item.
Best regards,
[Your Full Name]
[Your Contact Information]
Refunds & Exchanges
Refund Processing:
- Issued within 3-5 business days after we receive and inspect your return
- Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable unless the return is our error
Exchanges:
- Follow the same process as returns
- You’re responsible for any price difference
- We cover standard shipping for the replacement item
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We strongly recommend using a trackable shipping service – we can’t guarantee receipt of returned items without tracking.
Our Return Address
Reeltide Gear Shop Returns Department
2020 Wilkinson Street
Nashville, US 37214
Damaged or Defective Items
If your Saltwater Rod or other gear arrives damaged:
- Contact us immediately at [email protected]
- Include photos of the damage and packaging
- We’ll arrange a replacement/refund and provide a prepaid return label if needed
Note: This policy doesn’t affect your statutory rights as a consumer.
Questions? We’re Here to Help!
Our saltwater fishing gear experts are ready to assist with any shipping or returns questions at [email protected].
Now get back to what matters – chasing that trophy catch with confidence knowing Reeltide has your back!