At Reeltide Gear Shop, we stand behind our premium saltwater fishing equipment just like we stand behind our customers. While we’re confident you’ll love your Saltwater Reels, Rods, and Lures, we understand that sometimes things don’t work out. That’s why we offer a straightforward returns and exchanges process for our fellow anglers.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as when you received it
  • Original packaging must be intact (including all tags and protective materials)
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Saltwater Terminal Tackle that has been opened or used
  • Saltwater Line & Leader that has been cut or removed from original packaging
  • Custom or personalized fishing gear
  • Items marked as “final sale”

How to Initiate a Return or Exchange

Follow these simple steps to return your saltwater fishing gear:

  1. Contact our team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for approval – Our fishing gear experts will review your request and send return instructions within 2 business days.
  3. Package your item – Securely pack the item in its original packaging with all accessories.
  4. Ship it back – Send the package to our Nashville facility using a trackable shipping method.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Reeltide Gear Shop Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Item Name: [Insert product name, e.g., “Saltwater Reel Combo”] Reason for Return: [Brief explanation] Please advise on next steps for returning the item. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Exchanges

Need a different size or model? We’re happy to exchange your item for another saltwater fishing product:

  • Exchanges follow the same process as returns
  • You’ll be responsible for any price difference
  • We’ll cover standard shipping costs for the replacement item

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we can’t guarantee receipt of returned items.

Our Return Address

Reeltide Gear Shop
Returns Department
2020 Wilkinson Street
Nashville, US 37214

Damaged or Defective Items

If your Saltwater Rod or other gear arrives damaged or defective:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Note: This policy doesn’t affect your statutory rights as a consumer.

Have questions about returning your saltwater fishing equipment? Our gear experts are ready to help at [email protected]. Now get back to what matters – chasing that trophy catch with confidence knowing Reeltide has your back!